Sometimes the apology is completely sincere, but still not enough An apology matters, but an apology alone does not mean the relationship has been repaired. When we realize that…
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It is easy to listen when someone tells us what we want to hear. It is much harder when they tell us they felt excluded, that our tone bothered them,…
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When something is not working, people usually speak up at first. They say that processes are too slow, responsibilities are unclear, deadlines are unrealistic, or that one person is once…
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After making a difficult decision, a leader often feels the need to explain it further - adding more information, revisiting the reasons behind it, and trying to answer every possible…
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In many teams, the problem does not begin when something stops working. It begins much earlier - at the moment when someone realizes that the current way of working is…
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WHY LEADERS MAKE PROMISES BEFORE THEY ARE READY When someone is dissatisfied, a problem arises, or the team expects an answer, it can be easy for a leader to say,…
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Does stress change not only how we feel, but also what we see, hear and notice? When we are under pressure, our attention naturally narrows. We reach conclusions more quickly,…
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Sometimes leaders avoid saying “no,” and sometimes they avoid saying “yes.” Instead, the decision is left somewhere in between: “We’ll come back to this.” “Let’s give it some more thought.”…
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We often say that we are going to change something, and then continue along exactly the same path. We know that a certain habit no longer serves us. We see…
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We are used to associating leadership with taking action. A problem arises, a decision needs to be made. The team gets stuck, direction needs to be given. Something is not…
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