Svi mi volimo da čujemo pohvale, a ipak nismo baš raspoloženi kada dobijamo konstruktivne komentare ili kritike. U poslu nije poželjno feedback primiti LIČNO, iako je osjećaj za identitet kod uspješnih ljudi usko povezan sa njihovim poslom. Feedback treba prihvatiti kao preporuku za budućnost. Takođe je važno i da nadređeni bude otvoren da sasluša feedback od svojih zaposlenih. Oni mogu pružiti vrlo koristan unutrašnji uvid o efikasnosti procedura i procesa, kao i njihove operativne radne učinkovitosti.
Feedback je oblik komunikacije kojim se timu ili pojedincu upućuje informacija o uticaju njihovog ponašanja ili djela na druge. Feedback, kao razvojni alat je namijenjen: poboljšanju performansi, rastu i razvoju; fokusiran je na ponašanje; konkretan je i potkrijepljen detaljima; a najvažnije, usmjeren je ka rješenju i fokusiran na budućnost. Najdjelotvorniji je deskriptivni feedback koji naglašava subjektivnost evaluacije.
Pomoću ovog treninga zainteresovani imaju priliku da nauče kako se sagovorniku daje dobar feedback, a kako bi se dao dobar feedback potrebno je i da se savlada vještina primanja feedback-a. Najbitnije je da feedback bude fokusiran na akciju, koja će donijeti željene rezultate
In the business world, feedback is the basis of developmental communication, and if you’re working with people in any way it is inevitable.
We all like to hear praise, yet when it comes to constructive comments or criticism – our mood most likely changes. It is not desirable to take any sort of feedback personally, especially at the workplace, even though at times a person’s sense of identity is closely related to their job. Feedback should be taken and understood as a recommendation for the future. It is also important that the supervisor or manager is open to hearing feedback from their employees. That exchange can also provide very useful insights into the effectiveness of a team’s procedures as well as their operational performances.
Feedback as a developmental tool is intended for improving performance, growth and development, it focuses on behaviour, it is concrete and supported by details, and most importantly, it is solution and future oriented. The most effective is descriptive feedback that emphasizes the subjectivity of the evaluation.
With the help of this training, those interested will have the opportunity to learn how to give good feedback to their interlocutor, and in order to give good feedback – also master the skill of receiving feedback. The most important takeaway is that feedback is focused on activities that can bring about the desired results.
