Communicating in an open and healthy way is a key component of growth and success. Good communication skills are also key to strengthening relationships, eradicating misunderstandings, motivating employees and encouraging teamwork. Unfortunately, many people have never learned about effective communication, which is somewhat understandable because the prevailing view in society is that good communication comes naturally.
The first, and perhaps the biggest mistake people make is to think that communication is exclusively what is said or written. While what is said or written are very important components, according to the rule of Albert Mehrabian only 7% of communication is spoken words, while the tonality of the voice represents 38% and body language the other 55% of the communication.
The goal of this training is to enable participants to:
- Recognize their personal style of communication;
- Understand the power of nonverbal communication;
- Effectively deal with emotions and conflicts;
- Actively listen;
- Identify representative systems by their characteristics;
- Recognize different communication metaprograms;
- Build trust in their team;
- Improve interpersonal communication;
- Collaborate more productively with other team members.
The uniqueness of this training lies in its interactivity and the fact that it provides practical knowledge. It is intended for everyone who wants to improve communication skills, in order to become more efficient and successful in the workplace.